Terms and conditions

Avatarmy is a digital platform that enables real estate and marketing professionals to automate client interactions, lead generation, and property valuation processes through conversational AI tools and integrated communication channels.

The platform includes intelligent assistants that help brokers and businesses identify, engage, and manage property leads by processing public information and client-provided data in accordance with documented instructions.

Avatarmy acts as a technical service provider, delivering the tools and infrastructure that allow users to:

• Automate outreach and qualification via WhatsApp and other approved channels;
• Manage inbound property inquiries and valuations through AI-assisted chat flows;
• Access analytics and reporting related to engagement and campaign performance; and
• Integrate with licensed third-party systems (e.g., cloud hosting, payment, or messaging providers).

Avatarmy does not operate as a real estate agency, broker, or marketing intermediary, and does not independently determine which data is collected or processed within user projects.

All instructions, content, and materials submitted through the platform remain under the control of the user or their organization, and Avatarmy provides the technical means to execute those instructions securely and efficiently.

Use of the platform’s automated or AI-based features is subject to these Terms and Conditions (“T&C”, the Acceptable Use Policy (“AUP”), and any specific service-level or data-processing agreements that may apply.

Use of the avatarmy platform 

These T&C govern your access to and use of Avatarmy’s online platform, including interactive features, automated assistants, communication channels (such as WhatsApp integrations), and related digital services provided by AVATARMY OÜ (“Avatarmy”, “we”, “us”). Use of specific tools or features may be subject to additional agreements, such as the Data Processing Agreement (DPA) and AUP, which form part of these T&C by reference.

By accepting these T&C, you are granted a limited, revocable, non-exclusive license to access and use Avatarmy’s platform and associated digital tools for lawful purposes consistent with these T&C and the AUP. You may not use the platform to perform or instruct unlawful data collection, unauthorized communication, or actions inconsistent with applicable law or Avatarmy’s system boundaries.

We reserve the right to terminate your use of the website for violating any of the terms of these T&C or Acceptable Use Policy.

Avatarmy aims to provide continuous platform access but does not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any feature or part of the platform at any time, including for maintenance, updates, or compliance reasons, without prior notice. Where feasible, users will be notified of material changes that affect their ongoing projects.

Ailimitations and responsibility  

Avatarmy provides AI-assisted features that generate messages, analytics, and automated responses. These outputs are probabilistic in nature and may contain inaccuracies, incomplete information, or contextual errors. Users are solely responsible for reviewing, validating, and approving any AI-generated content before relying on or distributing it.

Avatarmy does not guarantee that AI-generated outputs will be accurate, appropriate, or compliant with applicable laws. Users must not use such outputs as a substitute for human judgment or professional advice. Avatarmy disclaims all responsibility and liability for actions or decisions taken based on automated outputs, including any resulting errors, omissions, or damages.

By using Avatarmy’s AI-assisted tools, you acknowledge and accept that the system operates based on available data and user-provided instructions and that ultimate responsibility for review and use of AI-generated content rests with you.

Subscriptionand payment terms   

Access to Avatarmy’s paid services is subject to the subscription terms communicated directly to the user through Avatarmy’s official WhatsApp business account or other verified communication channels. The Avatarmy website itself does not process or collect payments. All pricing, billing instructions, and account information are provided through secure, authorized communications from Avatarmy representatives.

Free Trial
New users are eligible for a 7-day free trial period beginning on the date of activation of their account or first access to Avatarmy’s services. During the trial, users may explore the platform’s functionality without incurring any charges. Unless the user upgrades to a paid plan at the end of the trial, access to paid features will automatically terminate without further obligation.

Payment Terms
Payments must be made according to the pricing and payment schedule provided via WhatsApp or other official channels. By confirming payment or providing payment instructions through such channels, the user authorizes Avatarmy to provide access to the corresponding services. Failure to complete payment within the communicated timeframe may result in suspension or termination of access.

No Refunds
All fees are non-refundable, except where required by applicable law. Once payment has been made and access granted, users are not entitled to refunds or credits for partial periods of service, unused features, or downgrades. Users may terminate their use of the Avatarmy platform at any time by ceasing all access and communication. Termination by the user does not relieve them of any payment obligations incurred prior to termination.

‍Intellectual property rights    

Ownership of the Platform and Materials
‍All rights, title, and interest in and to the Avatarmy platform, including but not limited to its software, code, algorithms, system architecture, documentation, templates, graphics, text, design, audiovisual elements, AI avatar personas (including LUCA, NOVA, ARIA, and related systems), and all other materials provided or made available through the platform (collectively, the “Avatarmy Materials”) are and shall remain the exclusive property of Avatarmy OÜ.

Except as expressly authorized in writing, you are granted only a limited, revocable, non-exclusive, non-transferable license to access and use the Avatarmy platform for your internal business purposes and in accordance with these T&C and any applicable service agreements.

You may not copy, modify, reproduce, distribute, or create derivative works from any Avatarmy Materials, nor reverse engineer or attempt to extract the source code, data models, or logic underlying any Avatarmy technology. Any unauthorized use, duplication, or modification of the platform or its components is strictly prohibited.

Ownership of User Content
You retain ownership of all content, data, and materials that you upload, submit, or otherwise provide to Avatarmy (“User Content”), including any data processed through the platform under your documented instructions.

By submitting such content, you grant Avatarmy a limited, non-exclusive, royalty-free license to process, host, and transmit that content solely for the purpose of performing the services and fulfilling your documented instructions.

Avatarmy does not claim ownership of your proprietary data or content, and does not reuse or aggregate User Content across different client accounts. Processing of User Content is governed by the applicable Data Processing Agreement (DPA) and remains under your control as Controller.

AI-Generated Outputs
Avatarmy retains ownership of all proprietary AI systems and models used to generate any outputs (including text, analytics, or automated responses) but grants you a perpetual, worldwide license to use, display, and distribute the specific outputs generated for your account or project, subject to your compliance with these T&C and any applicable laws. This license does not extend to the underlying models, prompts, or system logic used to produce such outputs.

Third-Party Assets and Licensing
Where Avatarmy materials incorporate licensed third-party assets (such as music, fonts, stock images, or templates), those assets are used under valid commercial licenses maintained by Avatarmy OÜ and are not transferred or sublicensed to you except as expressly permitted under the originating license. You must not extract, reuse, or distribute such third-party assets outside of the outputs delivered through the platform.

Trademarks
“Avatarmy,” its logos, and other product or service names are trademarks or registered trademarks of Avatarmy OÜ. You may not use them without prior written consent, except as necessary to identify Avatarmy as the source of services.

‍Third-party links    

Our platform may include integrations or connections to third-party services (such as hosting, messaging, or payment providers). While Avatarmy selects subprocessors that meet appropriate legal and technical standards, we are not responsible for the content, security, or operation of third-party systems. Your interactions with these providers are governed by their respective terms and policies.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party links. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

You are solely responsible for taking the precautions necessary to protect yourself from fraud when using third-party links, and to protect your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content and material that may be included on or may emanate from any third-party link.

Indemnification and limitation of liability     

Each party agrees to indemnify, defend, and hold harmless the other party and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Any breach of these T&C or applicable law by the indemnifying party;
• Any unauthorized or unlawful use of the Avatarmy platform;
• Any violation of third-party rights, including intellectual property, data protection, or privacy rights; and
• Any instructions or content provided by the user that cause Avatarmy to process data unlawfully or contrary to applicable regulations.

Users specifically agree to indemnify Avatarmy from claims arising out of unlawful, misleading, or non-compliant data processing instructions or misuse of AI-generated outputs.

Avatarmy’s duty to indemnify shall not extend to claims arising from user negligence, misuse of the platform, or any actions outside Avatarmy’s documented processing obligations.

To the fullest extent permitted by law, Avatarmy shall not be liable for indirect, incidental, or consequential damages, including lost profits or data. Avatarmy’s aggregate liability under these T&C shall not exceed the total amount paid by you to Avatarmy during the three (3) months preceding the event giving rise to the claim.

Warranties 

Avatarmy provides its services and platform ‘as is’ and ‘as available’ and disclaims all warranties of uninterrupted operation or fitness for a specific business outcome. Avatarmy does not warrant the accuracy or completeness of leads, valuations, or automated responses produced by its AI systems. Nothing in these T&C limits Avatarmy’s liability for willful misconduct or violations of mandatory law.

By using the platform, you represent and warrant that you have the legal right and authority to use the data, sources, and content you submit or instruct Avatarmy to process. You further represent that your use of the platform complies with all applicable laws, including data protection, intellectual property, and marketing regulations, and that your instructions to Avatarmy are lawful.

Confidential information & privacy     

We do not want to receive any confidential or proprietary information from you through this website. Please note that any information sent to us will be deemed as non-confidential. By sending us any information you grant us a right to freely use it at our own discretion subject to restrictions placed by Privacy Policy.

Personal data protection      

We process your personal data during the course of provision of services to you only on documented instructions; implement appropriate technical and organizational measures; ensure confidentiality; assist with data subject requests; notify without undue delay of personal‑data breaches; delete/return data at end of services; maintain records; and flow down protections to subprocessors. The DPA at LINK is incorporated by reference and governs where personal data is processed.

Termination      

Avatarmy may suspend or terminate your access to the platform, in whole or in part, at any time and without liability, if:

• You breach or are reasonably suspected of breaching these Terms, the AUP, or any applicable law or regulation;
• Your continued use of the platform poses, in Avatarmy’s good-faith judgment, a security, operational, or regulatory compliance risk;
• Avatarmy is required to do so by law, regulation, or order of a competent authority; or
• You become insolvent, enter liquidation, or otherwise cease business operations.

Upon termination, all licenses and rights granted to you under these T&C shall immediately cease, and you must discontinue use of the platform and destroy or return any materials obtained from it. Termination shall not affect any rights or obligations accrued prior to the effective date of termination, including payment obligations or confidentiality duties.

If access is suspended or terminated, Avatarmy will, where reasonably practicable, provide notice to the user indicating the reason for such action, except where prohibited by law or security considerations.

You may terminate your use of the platform at any time by ceasing all access and use. Termination by you does not relieve you of any outstanding obligations owed to Avatarmy.

Governing law and jurisdiction      

These T&C shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts of Tallinn, Estonia.

Before commencing any legal proceedings, the parties shall attempt to resolve disputes in good faith through written notice and a thirty (30) day negotiation period.

Assignment       

Avatarmy may assign or transfer its rights and obligations under these T&C to an affiliate or successor entity in connection with corporate restructuring, merger, or sale. Users may not assign these T&C without prior written consent.

Presedence        

If there is any conflict between the documents governing your use of our platform/services, they will apply in the following order of precedence: (1) the Order and/or Checkout confirmation; (2) the Data Processing Agreement; (3) these T&C; (4) the AUP.

Contact information        

In case of any question regarding the use of our website please write us an email: privacy@avatarmy.com

Amendments to these terms and conditions     

We may revise these T&C periodically to reflect changes in platform functionality, applicable law, or compliance requirements. The most current version will always be available on our website, showing the ‘last modified’ date. Material changes affecting your legal obligations will be notified prior to taking effect.